OneComm - more than IDD & STD pre-paid card

What is OneComm Prepaid Account Service?
OneComm is a prepaid calling card cum reloadable card that enables you to make National and International calls from mobile and fixed line phones at lower rates.
OneComm is a user friendly system, with easy calling set-up. OneComm Prepaid user can top up their existing prepaid card if the amount is insufficient.
User can register their frequent use number or mobile numbers for easy access without entering the PIN number.

OneComm features are new better with:
1. Calls as low as 4 cent
2. Reloadable to OneComm prepaid
3. Convenience
4. User-friendly
5. Reliable
6. Confidential
7. Premium Voice Quality
8. 15 seconds charging block

Why is OneComm special?
We've developed new features to simplify your life by adding these interesting features:
1. Easy to use - you are allowed to register up to 3 numbers, which are frequently used to make calls
2. Reload features
3. Card Balance Announcement
4. Call Duration Announcement
5. SMS function
6. Callback

What are the benefits for OneComm Prepaid Account?
1. Easy call set-up
2. Enjoy cheaper national and international call rates
3. Simple voice/(IVR) intereaction
4. Four language options (Bahasa Malaysia / English / Mandarin / Tamil)
5. Easy to use - registration of up to 3 different telephone numbers allows you to make calls without having to key in lengthy card or PIN number

Why is OneComm better than other prepaid cards?
By using OneComm as your preferred prepaid card, you can enjoy better benefit such as:
1. Free access charges ( no access charges from fixed line)
2. Better call rates (no peak or off peak hours rates - flat rate all the time)
3. Innovative
4. Competitive
5. Effective

Who should use OneComm?
OneComm suits to whoever make calls to overseas, budget callers, existing FlexiCall Prepaid users, home prepaid users, student, youngsters, travelers and foreign workers. OneComm can be used via mobile phones and fixed line phone.

Where can I purchase the OneComm prepaid account cards?
You can purchase the OneComm prepaid card from JARING Authorized Distributor and Anjung Internet JARING.

How do I register my telephone number (ANI)?
8.1 Using IVR
1. Dial 1 800 87 1313 (Nationwide)
2. Select preferred language:
  i) For Bahasa ii) For English iii) For Mandarin iv) For Tamil
3. Enter PIN number
4. Press * for other option
5. Press 3 to register and add phone number (ANI)
6. Press 2 to register new phone number (ANI)
7. Enter phone number
8. Press 1 to connfirm register or Press 2 to re-enter
9. Press 9 for Main Menu

8.2 Using SMS

Registered User - Type "REG<space><Phone number to be registered>" and send to 019 - 666 6303
Non Registered user - Type "REG<space><PIN Number-16 digit><space><Phone number to be registered>" and send to 019 - 666 6303

How do I make calls using OneComm Prepaid Account Service Card?
There are 2 ways to make calls :
1. If you are calling from an unregistered mobile and fixed phone number, simply:
  1. Dial 1 800 87 1313 (Nationwide)
  2. Select preferred language:
    i) For Bahasa ii) For English iii) For Mandarin iv) For Tamil
  3. Enter PIN number
  4. Key in destination number and wait for call connection
  5. or press * for Main menu (for other instruction such as reload, check balance, register ANI)
2. If you are calling from a registered telephone number – mobile or fixed line (ANI), please use our callback system
  1. Dial call back toll free no. 1 800 87 1511 (System will disconnect and will call you back within 10 seconds).
  2. Answer the Call, system will ask for language selection, then inform available balance.
  3. Enter Destination no (Country Code + Area Code + Destination Number for IDD or Area Code + Destination Number for normal STD)
Note : prior for using Callback, user are required to register their Phone No or Mobile No either using normal OneComm IVR or SMS

How to reload OneComm Prepaid Account?
10.1 Using IVR
1. Dial 1 800 87 1313 (Nationwide)
2. Select preferred language:
  i) For Bahasa ii) For English iii) For Mandarin iv) For Tamil
3. Enter PIN number
4. Press * for other option
5. Press 1 for Reload
6. And follow voice instructions
10.2 Using SMS
1. Register user - Type "TOPUP<space><New Reload PIN-16 digit>" and send to 019 - 666 6303
2. Non Registered user - Type "TOPUP<space><Old PIN Number-16 digit> <space><New Reload PIN-16 digit>" and send to 019 - 666 6303
Are there any other benefits if I register my phone number?
By registering your fixed line and mobile number, you do not have to key in the lengthy PIN number each time you want to make a call.

Can I make calls using OneComm Prepaid if I do not register my phone?
Yes, you can call 1 800 87 1313 (nationwide) or 1 800 87 6300 (Klang Valley only) to make calls from any unregistered fixed and mobile phone number.
However calls using Mobile to 1 800 87 1313 (nationwide) or 1 800 87 6300 (Klang Valley only) is chargeable. Please check with your mobile phone service providers for the call charges.

What are the special features of OneComm Prepaid Account?
1. Three access number for making calls
2. FREE ACCESS using our free phone number nationwide, from any fixed phone line
3. There is no deposit, registration fee or monthly rental on your prepaid account
4. Service coverage of up to 150 international destinations at anytime
5. Not expensive access fees when making calls from your mobile phone
6. Preferred language settings - four languages option I.E: Bahasa Malaysia, English, Mandarin and Tamil
7. Reload and check your OneComm Prepaid balance by calling Free phone which is available 24 hours a day, nationwide

What is OneComm Helpdesk telephone number?
For enquiries and further information, you may call our JARING Customer Service at 03-8991 7090 or visit us at www.onecomm.com.my

What are their operation hours?
OneComm Prepaid Account Customer Care operates 24 x 7

Can use of the OneComm Prepaid Account when outside Malaysia?
Not at the moment

How much do I have to pay for calls using OneComm Prepaid Account?
Please refer to OneComm call rates

Is there any minimum charge imposed for the call?
Yes, a minimum charge of 15 cent per successful call

Will I received any bills?
No, this is a prepaid system. However you can check your account balance by calling 1 800 87 1313 (Nationwide) and JARING Customer Service at 03-8991 7090

How can I ensure the security of the system?
Each calling card is given its unique Serial Number (SN) and Personal Identification numbers (PIN) generated by machine. There is no way other people can have the same SN and PIN.

Can I refund if I have a problem?
Once the cards is purchase, it cannot be refunded.

Last updated on 31 March 2010