There are 2 ways to make calls :

1. If you are calling from an unregistered mobile and fixed phone number, simply:
   1. Dial 1 800 87 1313 (Nationwide) or 1 800 87 6300 (Klang Valley only)
   2. Select preferred language:
      i) For Bahasa ii) For English iii) For Mandarin iv) For Tamil
   3. Enter PIN number
   4. Key in destination number and wait for call connection
   5. or press * for Main menu (for other instruction such as reload, check balance, register ani)
2. If you are calling from a registered telephone number – mobile or fixed line (ANI), please use our callback system
   1. Note : prior for using Callback, user are required to register their Phone No or Mobile No either using normal OneComm IVR or SMS
   2. Dial call back toll free no. 1 800 87 1511 (System will disconnect and will call you back within 10 seconds).
   3. Answer the Call, system will ask for language selection, then inform available balance.
   4. Enter Destination no (Country Code + Area Code + Destination Number for IDD or Area Code + Destination Number for normal STD)

1. Using IVR
   1. Dial 1 800 87 1313 (Nationwide) or 1 800 87 6300 (Klang Valley only)
   2. Select preferred language:
      i) For Bahasa ii) For English iii) For Mandarin iv) For Tamil
   3. Enter PIN number
   4. Press * for other option
   5. Press 1 for Reload
   6. And follow voice instructions
2. Using SMS
   1. Register user - Type "TOPUP<space><New Reload PIN-16 digit>"
   2. Non Registered user - Type "TOPUP<space><Old PIN Number-16 digit>
      <space><New Reload PIN-16 digit>"

1. Using IVR
   1. Dial 1 800 87 1313 (Nationwide) or 1 800 87 6300 (Klang Valley only)
   2. Select preferred language:
      i) For Bahasa ii) For English iii) For Mandarin iv) For Tamil
   3. Enter PIN number
   4. Press * for other option
   5. Press 3 to register and add phone number (ANI)
   6. Press 2 to register new phone number (ANI)
   7. Enter phone number
   8. Press 1 to connfirm register or Press 2 to re-enter
   9. Press 9 for Main Menu
2. Using SMS
   1. Registered User - Type "REG<space><Phone number to be registered>"
   2. Non Registered user - Type "REG<space><PIN Number-16 digit><space><Phone number to be registered>"
      
      Note: maximum number to be register is 3 only per account / PIN.
      

1. Dial 1 800 87 1313 (Nationwide) or 1 800 87 6300 (Klang Valley only)
2. Select preferred language:
   i) For Bahasa ii) For English iii) For Mandarin iv) For Tamil
3. Enter PIN number
4. Press * for other option
5. Press 5 to register change PIN
6. Enter last 6 new 6 digits PIN
7. Press 1 to confirm register or Press 2 to re-enter
8. Hang up and redial the gateway for the new PIN to take effect
   
   

List of services available.
1. To Register phone number (maximum number to be register is 3 ONLY).
   1. Registered User - Type "REG<space><Phone number to be registered>"
   2. Non Registered user - Type "REG<space><PIN Number-16 digit><space><Phone number to be registered>"
2. List registered phone number.
   1. Registered User - Type "CHK"
   2. Non Registered user - Type "CHK<space><PIN Number-16 digit>"
3. Unregister phone number.
   1. Registered User - Type "UNREG<space><Phone number to unregister>“
   2. Non registered user - 
      Type "UNREG<space><PIN Number-16 digit><space><Phone number to unregister>“
4. Check Balance
   1. Register user - Type "BAL"
   2. Non Registered user - Type "BAL<space><PIN Number-16 digit>"
5. Reload / Topup.
   1. Register user - Type "TOPUP<space><New Reload PIN-16 digit>"
   2. Non Registered user - Type "TOPUP<space><Old PIN Number-16 digit><space><New Reload PIN-16 digit>"